Technology
Purpose-Built Security Technology
Six integrated technology layers that work together to deliver reliable, scalable, and auditable remote security operations.
VMS Integration & Camera Ingestion
VIGILX connects to your existing Video Management System or directly via RTSP streams — no hardware replacement required.
- Compatible with major VMS platforms: Milestone, Genetec, Hikvision, Dahua, and others
- Direct RTSP ingestion for cameras without a VMS
- Secure, encrypted stream transmission
- Camera health monitoring and connectivity alerts
AI Detection Engine
Computer vision models run continuously across all camera feeds, detecting security-relevant events in real time.
- Intrusion detection, loitering, perimeter breach, object left/removed
- Configurable detection zones and sensitivity per camera
- False positive filtering to reduce unnecessary human review
- Model performance tracked and improved over time
Event Engine
Every AI detection triggers a structured event record — the foundation of the VIGILX incident management system.
- Structured event creation with timestamp, camera ID, and AI classification
- Automatic screenshot and video clip capture at event trigger
- Priority routing based on event type and site configuration
- Full event history retained for audit and reporting
Operator Platform
The interface through which VIGILX operators monitor, verify, and respond to security events across all customer sites.
- Real-time alert queue with live and clip footage review
- One-click audio intervention: live or pre-recorded deterrence
- Site-specific SOP display at point of decision
- Full action logging — every operator decision is timestamped and recorded
SOP Engine
Structured escalation protocols ensure every verified incident follows a defined, auditable response path.
- Custom SOPs configured per site and customer
- Escalation chain management: security → management → emergency services
- SOP compliance tracking — deviations flagged for review
- SOPs versioned and updated based on incident history
Reporting & Analytics
Complete visibility into security operations — for customers, for compliance, and for continuous improvement.
- Per-incident reports with full documentation and footage
- Monthly summary reports with event trends and operator performance
- Exportable records for insurance, legal, and compliance purposes
- Customer dashboard for real-time and historical visibility
Case Management
The Incident Engine
Every event becomes a complete digital case — not just a notification.
The customer doesn't just receive alerts. They receive security intelligence.
Technology That Supports Human Judgment
VIGILX is not an autonomous security system. Every response decision is made by a trained human operator. The technology exists to give operators the information they need, at the moment they need it, to make the right call — every time.
See the Platform in Action
Request a demo and we'll walk you through the full VIGILX technology stack.